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NEED TO KNOW

Frequently Asked
Questions.

Everything you need to know about shopping with INS Apparel.

HELP & INFORMATION

How can we help?

Browse our collection, select your preferred product and size, then add the item to your cart. Continue to checkout and complete your order details.

Available payment methods are shown during checkout. Depending on the selected option, payment may be made through Cash on Delivery, Bank Transfer or available online payment options.

Delivery times may vary depending on your location, order processing and courier service. Please see our Shipping Policy for more information.

Yes. Once your order has been processed and shipment information is available, you can use our Track My Order page to check your order and shipment details.

Exchanges are available according to our Exchange & Replacement Policy. Please review the policy before sending an item back.

Please contact us as soon as possible with your order details and photographs of the item. Our team will guide you through the replacement process.

You can reach us through our Contact Us page. Please include your order number when contacting us about an existing order so we can assist you more quickly.

STILL HAVE QUESTIONS?

We're here to help.

If you couldn't find the answer you were looking for, our team is happy to assist you.

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