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Contact Us

We are here to help you 7 days a week and respond within 24 hours. Plus, you can find most answers to your questions right on FAQ page.

General Inquiries​

England, United Kingdom

(+44) 123-4569
info@insapparel.com

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FAQs

How can we help you?
See below for frequently asked questions.

Yes, just log into My Account. From your My Account Dashboard you have the ability to view a snapshot of your recent account activity, check order status, view all account options, and update your account information.

INS Apparel accepts Visa, MasterCard and PayPal Express for your convenience.

Please see the Shipping Page to view shipping options and rates.

Yes, INS Apparel has partnered with FedEx Cross Border to service international customers. We ship to North America, UK, and Europe

We do not require signature for residential deliveries. The delivery service will leave the package(s) at your home.o.

Please notify us within 7 days of the supposed delivery date indicated on your tracking in order to be considered for replacement.

Please see our Returns & Exchanges page for directions on how to return your item(s) back to Alternative.

If you wish to make an exchange, please use the prepaid shipping label to return the unwanted items along with the completed return form that will be included in your shipment. INS Apparel is not liable for exchanges or returns sent without a return form enclosed.

Please make a note of the tracking number from your shipping label and keep it for your records. We are not liable for returned packages without the tracking number should the shipment get lost in transit.

EXCHANGES: If you choose to exchange the item for a different style, the discount from the original style purchased cannot be transferred to the new style.